Privacy policy

At BESPOKEN, our commitment to excellence extends to the safeguards we have put in place to protect your online privacy. This privacy policy is intended to assist you in understanding what information BESPOKEN gathers about you when you visit www.bespokenclothiers.com (“Web Site”), how we use that information and the safeguards we have in place to protect that information.

If you have any questions about this policy, you can contact us by e-mail at contact@bespokenclothiers.com, or write us at:

BESPOKEN
50 E. 57th Street
7th floor
New York, New York, 10022

If our information practices change in the future, we will post an updated policy on our Web Site.

Web Site Security

BESPOKEN has put in place various procedural and technical measures to try to safeguard and secure the information we collect online. We use the latest SSL (Secure Sockets Layer) encryption technology, which provides security while information is being sent over the Internet. While we implement these security measures, you should be aware that 100% security is not always possible.

Information We Collect

We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you sign up for an account, place an order online, sign-up for our newsletter or participate in a promotion or survey. We maintain a record of your product interests and the purchases you make online or by phone.

When you place an order or make a purchase from BESPOKEN, your personal information is used to process your order, send you e-mail to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.

How We Use Your Information

We may use your information in a number of ways, including the following:

  • In order to serve you better, to improve your overall Bespoken experience.
  • To improve the content on our Web Site, for example, we may use “cookies” to find out which parts of our site or which of our products are visited most often. (A cookie is a small piece of information sent by a web site that is saved on your hard disc by your computer’s browser. It holds information a site may need to interact with you and personalize your experience.)
  • To enhance your online shopping experience, for example, we may use cookies to recognize you and welcome you to the site.
  • For marketing and promotional purposes, we send out e-mails and direct mail to our customers about products or events that we think may be of interest to you. We also may send you offers for discounts or promotions, new arrivals or new site features. If you do not wish to receive e-mail from us, you are able to unsubscribe.

How and Why We Share Your Information

We use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to us to improve the content and appearance of our Web Site or catalogues. With a view to understanding our customers better, or where you have indicated that you would like us to, we will retain the information about yourself which you have provided us together with details of any purchases you have made, in order to enable us to offer products and services that are likely of interest to you.

We may need to pass your information on to others to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you.

Notwithstanding any other provision of this policy, BESPOKEN may share any information we possess, subject to applicable legal requirements, when we believe it is necessary to prevent or investigate fraud, comply with the law or to otherwise protect our interests or property. This may include sharing information with other companies, lawyers or government agencies in connection with issues related to fraud or government subpoenas and warrants.

Opt-Out Policy

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience with BESPOKEN, please let us know by sending us an e-mail: contact@bespokenclothiers.com. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from our promotional lists, we will maintain your name in a “do not contact” file to ensure we honor your request. It may take up to 10 days to process your e-mail request, and 4-6 weeks to process your postal mail request, during which period you may continue to receive communications from us.

We Want You To Trust Us

Your confidence in the BESPOKEN shopping experience is our highest priority. If you have any concerns about privacy and security that have not been answered in the above policy, please contact us and we'll do our best to answer your questions and put your mind at ease.