Frequently asked questions

Ordering questions

What types of payments options do you accept?

We currently accept Visa, MasterCard, American Express, and Discover.

When will my payment be processed?

As soon as your order is placed, your payment will begin processing. A confirmation email will follow shortly after confirming payment.

How do I change or cancel an order once it is submitted?

If you need to make any change to your order, we will do our best to accommodate you.  Please contact us with your order confirmation number and desired change within 24 hours of your order being placed. If done after the 24-hour period, then exchanges can be handled by returning the item once it has been received.

For a Made to Measure orders, we are unable to cancel or make any changes once the order has been placed.

How is sales tax calculated?

All purchases that are shipped outside of the state of New York are tax-free. Given that BESPOKEN is a New York based company, items over $55 that are shipped within New York will be charged 8.875% sales tax.

Is my credit card information safe on your website?

BESPOKEN has put in place various procedural and technical measures to try to safeguard and secure the information we collect online. We use the latest SSL (Secure Sockets Layer) encryption technology, which provides security while information is being sent over the Internet. While we implement these security measures, you should be aware that 100% security is not always possible. See Privacy Policy for further details.

Can I check my order status?

Yes, once you login to your account, you’ll be able track your order. Additionally, you’ll receive a email notifying you of your shipped goods with the tracking number.

Shipping questions

When will my order be shipped? When will it arrive?

Orders are shipped Monday-Friday, excluding major and national Holidays.

All orders received by 6PM EST on business days will be processed and shipped within twenty-four hours. Orders placed on the weekend or holidays will be processed the following business day.

Once order is processed, please allow 2-5 business days for Fed Ex Express delivery. For Made-to-Measure orders, please allow approximately 3 weeks for Fedex Express delivery.

How can I track my order?

You may track your order through your shipping confirmation you’ll be emailed. On it, it will have your tracking number.

What countries do you ship to?

We offer international shipping service via FedEx international service.

Return/Exchange questions

What is your return/exchange policy?

We gladly accept returns and exchanges of unworn, unwashed, unaltered full priced items with receipt and tags attached within 14 days of purchase.

Note for any Made-to-Measure orders, we are unable to return your item for a refund. However, we want you to be fully satisfied with your purchase so we are committed to work with you to get it right.

Where do I ship my return/exchange?

For Returns and Exchanges, please ship to the below address:

c/o Returns & Exchanges
50 E. 57th Street
7th floor
New York, New York, 10022